Privacy Policy
Welcome to Grigoryan Gourmet LLC. Our website address is: https://grigsgourmet.com . We are committed to protecting your privacy and personal information. This Privacy Policy outlines the personal information we collect, how we use it, and the measures we take to protect your data when you interact with our website, products, and/or services.
Information We Collect
We believe in transparency about how we handle your information. When you visit our website, we automatically collect specific details about your device and browsing activity to provide a better shopping experience. This includes information such as your web browser type, IP address, time zone, and the cookies installed on your device.
Additionally, as you explore the site, we collect data about the individual pages or products you view, what search terms or websites directed you to us, and how you interact with our site. We track this information to understand how customers interact with our website and to continuously improve our service and your browsing experience by optimizing our website accordingly.
If you make a purchase or attempt to do so, we collect the personal information necessary to process your order, including your name, billing and shipping address, payment details, email address, and phone number. We understand the sensitive nature of this information and maintain strict security protocols to protect it.
Our website features a review and comment system where customers can share their experiences with our seasoning blend. If you choose to leave a comment, we store your name and email address along with your feedback. This helps us maintain a genuine community discussion and prevents automated spam submissions.
How We Collect Information
We collect information using technologies such as:
Cookies: Small data files stored on your device to improve user experience by remembering preferences and login details.
Log Files: Records of website activity, including IP addresses, browser types, and timestamps.
Web Beacons and Tags: Electronic files that track user behavior on the site.If you upload media, we recommend avoiding images with embedded location data (EXIFGPS), as visitors can extract this data. For comments, anonymized data may be shared with services like Gravatar to manage display images and profiles.
How We Use Your Information
Your trust is essential to our business. The information we collect is necessary to provide and improve our services. Order information allows us to process transactions, ship products, and provide order confirmations. It also helps us communicate effectively, screen for fraudulent activity, and tailor our services to your preferences. Device information allows us to improve website performance, generate analytics about user interactions, and refine marketing strategies. By understanding browsing patterns, we can create a better user experience and assess the success of our promotional campaigns.
Sharing Your Information
We value your privacy and never sell your data to third parties. However, we may share your information with trusted service providers to improve our operations and comply with legal obligations. Examples include:
Marketing Partners: Marketing is another important aspect of our information usage. With your permission, we’ll send you newsletters featuring new recipes using our seasoning, special promotions, and updates about our family business. We believe in meaningful ommunication and avoid overwhelming our customers with excessive emails. Subscribers can unsubscribe at any time.
Analytics Providers: We use tools like Google Analytics to understand user behavior and optimize the site. You can learn more about Google’s privacy practices here.
Legal Compliance: While we prioritize your privacy, there are circumstances in which wemust comply with legal obligations. These might include responding to court orders or cooperating with regulatory requirements. In such cases, we disclose only the information legally required.
Behavioral Advertising
To deliver personalized advertisements, we use your personal information to create targeted campaigns. For example, cookies may enable you to see Grigoryan Gourmet promotions on external websites. You can opt out of targeted advertising through the following platforms:
- Facebook: Ad Preferences
- Google: Ad SettingsYour Rights and Choices
As a user, you have the right to access, update, or delete the personal data we hold about you. You can request an exported file of your data or erase it entirely, with the exception of information retained for legal, administrative, or security purposes. If you wish to exercise these rights, please get in touch with us directly.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes mentioned in this Privacy Policy. For example, comments and associated metadata are stored indefinitely to facilitate follow-ups. Registered users can view, edit, or delete their profiles at any time, while administrators oversee all site data.
Cookies and Embedded Content
Our website uses cookies to improve your shopping experience. These small data files remember your preferences, such as language settings and shopping cart contents. We’ve designed our cookie system to be minimally invasive while maintaining essential website functionality. Some cookies are necessary for basic operations, like keeping you logged in during your shopping session. Others help us understand how customers use our website, allowing us to improve based on actual usage patterns. Embedded content from third-party sites, such as videos or articles, behaves like you visited the originating site. These third-party platforms may collect additional data and track your interactions.
Email Communications
When you subscribe to our newsletter or create an account, you join our community of food enthusiasts. We send regular updates about new serving suggestions for our seasoning, special offers, and stories about Armenian cuisine. Every email includes an easy option to unsubscribe, and we respect your communication preferences.
Data Protection
Security is paramount in our operations. We employ industry-standard encryption for all payment transactions and maintain strict protocols for handling customer information. Our team regularly reviews and updates these security measures to ensure your data remains protected. We partner with established service providers for specific business operations, such as payment processing and shipping. We carefully select these partnerships and ensure they maintain similarly high standards of data protection. For customers who create accounts on our website, we store your profile information securely. This includes your delivery preferences and order history, making future purchases more convenient. You maintain control over this information and can update or remove it at any time.
Your Privacy Rights
We respect your right to control your personal information. If you request details about what information we store about you, we’ll provide a comprehensive report. We’ll also promptly handle your request to update or remove your information.
Changes to This Privacy Policy
Our privacy practices may evolve as we grow and improve our service. When we make significant changes to this policy, we’ll notify our customers through email and website announcements. We encourage you to periodically review this policy to stay informed about how we protect your information.
Contact Us
We welcome your questions and feedback about our privacy practices. Our dedicated customer service team can be reached at support@grigsgourment.com . For urgent matters, you can call us during business hours at 632-449-6131. We aim to reply to all privacy-related inquiries as soon as possible.
Grigoryan Gourmet LLC
Email: support@grigsgourment.com
Thank you for trusting Grigoryan Gourmet LLC. Your privacy and satisfaction are integral to our mission of delivering exceptional culinary products rooted in Armenian heritage.
Last Updated: May 1, 2025